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COVID-19 FAQ

What is your policy if I need to cancel my reservation with you last minute? 

For individual bookings we have amended our cancellation policy for all reservations to be fully changeable or refundable up to 24 hours in advance of your stay. We will deal with each reservations on a case-by-case basis. We would encourage you to get in touch with us as soon as you wish to make a change to your current reservation by either emailing us on reservations@dunboynecastlehotel.com or calling us at the hotel on +353 1 8013500 

What extra precautions are your taking in the hotel to ensure a sanitary environment? 

We have increased the cleaning and disinfecting schedules across all areas of the hotel with a particular focus on the high touch points and hard surfaces such as door handles.  We have increased hand sanitiser stations across the hotel.  We have installed advisory signage throughout the hotel.  We have installed discrete screens across both the reception desk and spa desk.  We are actively training all our staff in the increased hygiene and sanitisation standards in line with the hotel’s updated cleaning policies.  We have reduced the capacity of the hotel in line with social distancing guidelines.  We are issuing all guests with a pre-arrival email to ensure we have the accurate information to deal with all your needs and control the operation of the hotel.  We have put control measures in place for reservations in the food and beverage areas to ensure control of service. 

How do I know the hotel staff are healthy? 

The hotel’s Human Resource team will be liaising with all team members in advance of their return to work. A questionnaire will be issued to all staff members to ensure that the hotel can deal with any issues that may give rise to any cause for concern. All staff members will be temperature checked upon arriving for work. Social distancing policies will be implemented Back of House as well as Front of House in the hotel. The team will be fully trained on the hotel’s COVID-19 policies. A COVID-19 liaison team will be put in place to monitor the situation on an ongoing basis. The hotel has an active policy in place to ensure that any staff member who becomes symptomatic during their time in work is immediately taken into isolation with the appropriate PPE (along with the team members dealing with the individual) and receives the correct immediate medical attention.

What will happen if I become symptomatic during my stay?

The entire front desk team and management have received training on the hotel’s protocols should any guest become symptomatic during their stay. The hotel has fully prepared for this eventuality. It has a number of doctors on call and these contact details will be provided should they be required.

Are any outlets closed or services limited at the hotel?

Seoid Spa is now open, however the Thermal Suite remains closed until further notice.  The hydrotherapy pool will only be accessible for a maximum of 30 minutes for guests with treatments booked.  We will not be able to offer Hydrotherapy pool access for any hotel guests that do not have spa treatments booked. 

Following the most recent announcement The Sadlier Bar will remain closed until further notice.  Our Entertainment will resume every Saturday night in the Sadlier Bar once it re-opens.  

We are now operating a booking system for breakfast in the Ivy Restaurant at weekends to manage social distancing and ensure we comply with rules regarding reduced capacities.  You can pre-book at anytime, please contact frontoffice@dunboynecastlehotel.com 

Other FAQ

Where is Dunboyne Castle Hotel & Spa?

Located in the village of Dunboyne Co. Meath.

Ideally located on Dublin's Doorstep, Just off the N3 and M50 road networks, Only 18 km from Dublin City Centre, 22 km from Dublin International Airport.

What time is check out?

Check-out is 12:00pm.

What time is check in?

Check-in is from 3:00pm. Earlier check-in is subject to availability. If you cannot check-in earlier than 3:00pm, you may leave your luggage with our Front Office team.

Can I arrange for amenities or gifts to be placed in the room?

Subject to request. Please contact reservations@dunboynecastlehotel.com prior to arrival.

Do you have family rooms?

Yes.

If I book online, how do I know my room is booked?

After booking, you will be sent a confirmation email to the email address you provided when making your reservation. 

Do you have wheelchair-accessible rooms?

Yes, please make staff aware when booking and at check-in. 

Does the hotel provide adaptors?

Yes, subject to availability and a deposit is required.  

What age do I have to be to check into Dunboyne Castle Hotel & Spa?

If you wish to check-in to our hotel, you must be at least 18 years old. If you are under 18 years old, you must be accompanied by an adult or guardian.  

Is it possible to get a late checkout?

Late check-out is subject to availability. We offer a Duvet Day Check out at 14:00, additional charge of €30 applies.

Is there Coffee making facilities in the bedrooms?

Yes.

Do you provide irons and ironing boards in the bedrooms?

Yes.

Is the hotel air-conditioned?

Yes.

Is VAT included in the room price?

Yes.

Do you have connecting rooms?

Yes.

Do you have 24-hour room service?

Yes.

Do I need to pre-book parking?

No.

What other facilities are available at Dunboyne Castle Hotel & Spa?

Enjoy an evening meal at the award-winning IVY Restaurant, relax & enjoy afternoon tea or an after drink cocktail in our Terrace Lounge. Embrace live entertainment in the Sadlier Bar.  Retreat in to our award winning Seoid Spa for some relaxing treatments. 

How many bedrooms does Dunboyne Castle Hotel & Spa have?

145 spacious rooms, modern comforts blends with traditional luxury. These include 2 exceptional Junior Suites, and an impressive Presidential Suite on the top floor of the hotel.

For more information, click the link below:

Rooms

Does Dunboyne Castle have a Spa?

Our award winning Spa was carefully designed to be an oasis of calm, it provides our guests a further retreat into relaxation. Treatments can be booked as part of your stay with us, or as an indulgent day out.

Guests can avail of specialist treatments, a hydrotherapy pool, heated pool loungers, sauna, steam room, fully equipped gym and outdoor hot tub.  

For more information on facilities, treatments, packages and special offers, click the link below:

Seoid Spa 

What Transport systems does Dunboyne have?

Dunboyne has a train station, that connects to Connolly Station in Dublin city centre, Taxi service, Large car park and direct bus routes.

Dunboyne Train Station.

Dublin Bus: Dunboyne ---> Dublin.

What entertainment is on offer?

21 acres of mature woodlands and manicured gardens for an outdoor walk

Seoid Spa with extensive Thermal Suite & Gym

Afternoon Tea for all the family 

Live Sporting Fixtures

Live Music every Saturday night in the Sadlier Bar from 10:00pm.

Does Dunboyne Castle Hotel hold weddings?

With a choice between the Georgian Drawing Room and contemporary Tara Ballroom, weddings with up to 220 guests can be held in the hotel. We operate one wedding a day policy and would be delighted to help you celebrate your special day. Discover what’s on offer in our Meath wedding venue, and imagine how your special day looks like to you.

For more information click the link below:

Dunboyne Castle Hotel & Spa - Weddings

Is Dunboyne Castle Hotel Pet-Friendly?

Dunboyne Castle Hotel does not cater for pets but accepts Guide and Assistance Dogs.

Does Dunboyne Castle Hotel & Spa have a Restaurant?

Dunboyne Castle is home to the award-winning IVY Restaurant.  Our restaurant aims to showcase the best of modern cuisine through constant innovation and creativity.

Menus

Does Dunboyne Castle Hotel & Spa have a Bar?

The elegant and contemporary Terrace Lounge sits just off the hotel lobby.  It offers a range of casual dining options.  It also features al fresco dining overlooking the gardens.  

The Sadlier Bar is a traditional bar where you can enjoy all the traditional favourites: draught beers, liquers and Irish Whiskeys, along with weekend live entertainment and sporting fixtures. 

Is Parking Available On-Site?

Dunboyne offers a large private car park for residential guests and customers.

Does Dunboyne Castle Have WIFI?

Dunboyne offers complimentary WIFI for all guests.  Each guest room has it's own secure individual WIFI.  

DO YOU HAVE SMOKING AND NON-SMOKING FLOORS?

Dunboyne Castle Hotel & Spa is a non-smoking hotel. 

DO YOU PROVIDE COTS?


Cots are available upon request at no extra charge, subject to availability.

DO YOUR GUESTROOMS HAVE A TABLE AND DESK SUITABLE FOR MEETINGS WITH CLIENTS?

There is a desk area for your personal use, but for small and more formal client meetings, we would recommend meeting in the Library or Lounge areas.  

WHO SHOULD I CONTACT REGARDING A MISSING ITEM?

Please contact our Main Switchboard  + 353 (0)1 8013500 and our team will be happy to assist you.

 

 

 

Just Ask

Connect with us

T: +353 1 801 3500 E: info@dunboynecastlehotel.com
Address: Dunboyne, Co. Meath